At Shuhanlu, we want to make your shopping experience as clear and convenient as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.
Because some products available on Shuhanlu are fulfilled through third-party suppliers and fulfillment partners, shipping times, shipping methods, and delivery options may vary depending on the product and destination.
Order Processing
After you place an order, we begin processing your purchase and preparing it for shipment.
Processing time may vary depending on the product, inventory availability, supplier, destination, and fulfillment method.
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Please make sure that the email address and shipping information provided during checkout are accurate.
Shipping Times
Estimated delivery times may vary depending on:
- The product you ordered
- Supplier processing time
- Shipping method selected
- Destination country and region
- Shipping carrier
- Customs processing
- Local delivery conditions
- Holidays, weather, and other transportation disruptions
Any estimated shipping or delivery timeframe shown on our website or during checkout is an estimate and not a guarantee unless expressly stated otherwise.
We make reasonable efforts to provide accurate shipping information and to work with our fulfillment partners to process orders within the applicable timeframe.
For online orders, Shuhanlu will comply with applicable requirements concerning advertised or represented shipping times and shipping delays.
Shipping Methods
Available shipping methods and applicable shipping costs are displayed during checkout.
The shipping options available to you may depend on the product, destination, and fulfillment method.
Some products may have different shipping options because they are fulfilled through different suppliers or shipping partners.
International Shipping
Shuhanlu may offer shipping to customers in different countries and regions.
International shipments may take longer than domestic shipments because they may need to pass through customs and may be transferred between multiple carriers before reaching the final destination.
International delivery times can also be affected by:
- Customs inspections
- Import processing
- Local postal or courier services
- Weather conditions
- Public holidays
- Transportation delays
- Incorrect or incomplete delivery information
Because these factors are outside our direct control, we cannot guarantee a specific delivery date for international shipments.
Customs Duties, Taxes & Import Fees
Depending on your destination, your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.
These charges may be the responsibility of the customer unless otherwise stated during checkout.
Customs rules and import requirements vary by country and region. Customers are responsible for understanding and complying with applicable local import regulations.
Shuhanlu cannot guarantee that an international shipment will be free from customs charges or delays.
Order Tracking
Once your order has shipped and tracking information becomes available, we will send a shipping confirmation email with the applicable tracking number or tracking link.
You can use the tracking information to check the current status of your shipment.
Please visit our Track Your Order page for additional information about tracking your shipment.
Tracking Information Has Not Updated
Tracking information may not appear immediately after a shipment is handed over to a carrier.
In some cases, several business days may be required before the carrier performs the first scan or updates its tracking system.
This can be particularly common with international shipments and shipments that are transferred between different carriers.
If your tracking information has not changed for several days, please allow additional time for the carrier to update its system.
If you have concerns about your shipment, contact us at support@shuhanlu.com and include your order number.
Multiple Items & Separate Shipments
If your order contains multiple products, your items may not always arrive in the same package.
Because products may be fulfilled through different suppliers, warehouses, or shipping partners, items from the same order may be shipped separately.
If this happens, you may receive multiple shipping confirmation emails or tracking numbers.
Your packages may also arrive on different dates.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Please carefully review your name, shipping address, apartment or unit number, city, state or province, postal code, and country before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at support@shuhanlu.com with your order number and the correct shipping information.
We will do our best to assist you, but we cannot guarantee that shipping information can be changed after an order has entered processing or has already been shipped.
Failed Delivery or Returned Packages
A package may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, failure to collect the package, refusal of delivery, or other circumstances related to the recipient.
If your package is returned, please contact us at support@shuhanlu.com with your order number.
Depending on the circumstances, additional shipping costs may apply if the package needs to be shipped again.
Refund eligibility for returned packages will be handled in accordance with our Returns & Refunds policy.
Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at support@shuhanlu.com.
For damaged packages, please provide photos of the product and shipping packaging when possible.
For packages that appear to be lost or significantly delayed, we may work with the applicable shipping carrier or fulfillment partner to investigate the shipment.
The available resolution may depend on the shipment status, carrier information, and circumstances of the order.
Delivery Delays
Although we work to process and ship orders within the applicable timeframe, unexpected delays can occur.
Possible causes include:
- High shipping volumes
- Supplier processing delays
- Carrier disruptions
- Customs inspections
- Severe weather
- Public holidays
- Transportation interruptions
- Incorrect shipping information
- Other circumstances outside our reasonable control
If we learn that an order cannot be shipped within an applicable promised or required timeframe, we will provide appropriate notice and available options in accordance with applicable requirements.
What If My Order Has Not Arrived?
If your estimated delivery timeframe has passed and your order has not arrived:
- Check your shipping confirmation email.
- Review the latest tracking information.
- Check whether the carrier has attempted delivery.
- Check with your local delivery service if applicable.
- Contact Shuhanlu at support@shuhanlu.com if you still need assistance.
Please include your order number when contacting us so that we can investigate the shipment more efficiently.
Shipping Address Changes
If you need to change your shipping address after placing an order, contact us as soon as possible at support@shuhanlu.com.
We will attempt to update the address before the order is processed or shipped.
However, because some orders are processed quickly by third-party suppliers and fulfillment partners, we cannot guarantee that an address change will be possible after processing has begun.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact our customer support team:
Email: support@shuhanlu.com
Please include your order number and the email address used when placing your order.
We appreciate your business and will do our best to help you receive your order as smoothly as possible.
